Cancellation & reschedule policy — full terms
Cancellation. If you cancel your production, 50% of the total project price is non-refundable.
Reschedules. A production date holds crew, gear, studios, and third-party bookings. Rescheduling can interfere with those planned costs and payments, which can result in surcharges:
How rescheduling costs are billed. Rescheduling costs are not passed through at our cost. Each affected item is re-billed at its listed price — the price shown for that item on this site or on your estimate — plus any conditional overages created by limited availability on the new date, such as peak, premium, or last-minute pricing on properties, vehicles, talent, extras, crew, gear, flights, and lodging. Overages are itemized and confirmed with you in writing before they are billed. This applies at every tier below.
Less than 3 days before the scheduled shoot — any rescheduling costs, billed as above, plus 20% of the total project price.
3 to 30 days before the scheduled shoot — a 10% fee plus any rescheduling costs tied to date-specific bookings such as properties, vehicles, actors, and extras, billed as above.
More than 30 days before the scheduled shoot — no fee. Any rescheduling costs tied to date-specific bookings (properties, vehicles, actors, extras) are still billed as above — at listed price plus any conditional overages. In most scenarios this amounts to nothing, unless the booking is highly specialized or the new date is constrained.
Weather. Conditions on a shoot day are part of production, not a defect in the work. We shoot for the light we get and fix what post can fix — grading, and sky replacement where it helps. No refunds, discounts, credits, or complimentary reshoots are offered for weather-affected content on a day that went ahead. If conditions turn genuinely unsafe for crew, gear, or aerial operations, we make that call and coordinate a replacement date with you. Aerial and drone work carries its own airspace and safe-operating limits, and may be rescheduled or substituted independently while the rest of the production proceeds as planned.
Social Content Branding Package
A full 5-day production built for founders and brands who need a quarter of premium content in a single trip.
90 videos. 5 days. One trip.
Clinical, clean, broadcast-grade content for business owners — shot on RED & Blackmagic, paired with the DZO Pictor Zoom 3 lens kit (12–25 / 20–55 / 50–125mm) for that crisp commercial look.